Legal / Terms
Terms of Use
These Terms of Use govern your access to and use of Aeson, including our website, platform, integrations, features, content and related services.
Last updated: 17 July 2026
1. Acceptance of these Terms
These Terms of Use constitute a legally binding agreement between you and Aeson, the owner and operator of Aeson.
By accessing or using Aeson, creating an account, joining a waitlist, connecting a third-party service or purchasing a subscription, you confirm that you have read, understood and agreed to these Terms.
If you do not agree to these Terms, you must not access or use Aeson.
2. About Aeson
Aeson is a product intelligence platform designed to help product teams connect their existing tools and organise customer signals into problems, opportunities, decisions and roadmap recommendations.
The platform may include dashboards, reports, integrations, artificial intelligence features, recommendations, collaboration tools, data organisation features and other product-management capabilities.
We may add, modify, improve, suspend or discontinue any part of the platform where reasonably necessary. We do not guarantee that every feature will always remain available.
3. Eligibility and authority
You must be legally capable of entering into a binding agreement to use Aeson.
If you use Aeson on behalf of a company, organisation or other legal entity, you represent that you are authorised to accept these Terms on its behalf. In that case, references to “you” include that organisation.
You must provide accurate, current and complete information when creating an account or communicating with us.
4. Accounts and account security
Certain Aeson features may require an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities performed through your account.
You must promptly inform us if you suspect unauthorised access to your account, connected tools or workspace.
You must not share an account in a way that bypasses applicable subscription limits or allows unauthorised users to access the platform.
We may require identity, ownership or authority verification before restoring access to an account or workspace.
5. Customer data and content
You retain ownership of the information, files, feedback, customer signals, records and other content that you or your authorised users submit, upload, import or connect to Aeson (“Customer Data”).
You grant us a limited, non-exclusive right to host, copy, process, transmit, display and otherwise use Customer Data only as reasonably necessary to provide, secure, maintain and improve the services, fulfil your instructions and comply with applicable law.
You represent that you have all permissions and legal rights required to provide Customer Data to Aeson and allow it to be processed through the platform.
You must not upload or connect information that you are not authorised to access, use or disclose.
6. Personal data and privacy
Our collection and processing of personal data are described in our Privacy Policy. The Privacy Policy should be read together with these Terms.
Depending on how Aeson is used, you may be responsible for providing appropriate privacy notices, obtaining necessary permissions and ensuring that your collection and use of personal data comply with applicable law.
Where required for business customers, additional data processing terms may apply.
7. Artificial intelligence features
Aeson may use artificial intelligence, machine learning and automated systems to organise information, identify patterns, generate summaries and recommend product problems, opportunities, decisions or roadmap actions.
AI-generated content may be incomplete, inaccurate, outdated, misleading or unsuitable for your particular circumstances. Aeson does not guarantee that an AI-generated result is correct, complete or unique.
You are responsible for reviewing and verifying all outputs before relying on them or using them to make product, financial, commercial, legal, employment or other important decisions.
AI outputs are provided as decision-support information and must not be treated as professional advice or as a substitute for independent human judgement.
8. Third-party integrations
Aeson may allow you to connect third-party platforms, applications and services. These may include project management, communication, customer-support, analytics, research, documentation and development tools.
By connecting a third-party service, you authorise Aeson to access and process information from that service according to the permissions you approve.
Your use of a third-party service remains governed by that provider's own terms, privacy policy and other applicable rules.
We do not control and are not responsible for the availability, security, accuracy, functionality, policies or conduct of third-party services.
An integration may stop working if the third-party provider changes its application programming interfaces, permissions, policies, pricing or technical systems.
9. Third-party names, logos and trademarks
Aeson may display the names, logos, icons, product names and trademarks of third-party platforms to identify services that may connect or integrate with Aeson.
All third-party names, logos, trademarks and brand assets remain the property of their respective owners.
The display of a third-party name or logo does not imply sponsorship, endorsement, certification, partnership or affiliation unless we expressly state otherwise.
Third-party brand assets are used only to identify compatible products, platforms or integrations. We may remove, replace or update these assets if requested by the applicable owner or if an integration changes or is discontinued.
10. Acceptable use
You agree not to use Aeson to:
- violate any applicable law, regulation or third-party right;
- upload, transmit or process unlawful, fraudulent, harmful, abusive or misleading material;
- access data, accounts, systems or workspaces without proper authorisation;
- introduce malware, malicious code or any technology intended to damage or disrupt the platform;
- interfere with the security, integrity, availability or performance of Aeson;
- attempt to discover source code, reverse-engineer or copy protected parts of the platform except where applicable law expressly permits it;
- scrape, crawl or extract platform data through unauthorised automated means;
- bypass account limits, access restrictions or subscription controls;
- impersonate another person or misrepresent your identity, authority or affiliation;
- use Aeson to build or train a directly competing product using our protected software, confidential materials or non-public platform content; or
- use AI outputs in a manner that violates another person's rights or applicable law.
11. Intellectual property rights
Aeson, including its software, website, interface, visual design, databases, workflows, documentation, logos, brand identity and original content, is owned by or licensed to Aeson.
Subject to these Terms and your applicable subscription, we grant you a limited, non-exclusive, non-transferable and revocable right to access and use Aeson for your internal business purposes.
These Terms do not transfer ownership of Aeson or any related intellectual property to you.
12. Feedback
You may voluntarily provide feedback, ideas or suggestions about Aeson.
You grant us permission to use that feedback to operate, improve and develop Aeson without restriction or payment, provided that we do not publicly identify you as the source without permission.
13. Subscriptions, billing and taxes
Some Aeson features may be offered through paid subscription plans. Pricing, billing periods, usage limits and included features will be presented before purchase or specified in a separate order form.
Unless stated otherwise, subscription fees are billed in advance and are exclusive of applicable taxes.
You authorise us and our payment providers to charge the payment method associated with your account for applicable fees and taxes.
Subscriptions may renew automatically unless cancelled before the next billing date. Cancellation normally prevents future renewals but does not automatically provide a refund for the current billing period.
Any specific refund, free-trial, credit or cancellation terms displayed during purchase or included in an order form will also apply.
14. Confidentiality
Each party may receive non-public business, technical, financial or commercial information from the other party.
The receiving party must use reasonable care to protect confidential information and may use it only for purposes connected with the services.
Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, lawfully received from another source or required to be disclosed by law.
15. Service availability and changes
We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free or completely secure access.
The platform may be temporarily unavailable because of maintenance, upgrades, security incidents, internet failures, third-party outages or circumstances beyond our reasonable control.
Beta, preview or experimental features may be changed or discontinued at any time and may contain additional errors or limitations.
16. Suspension and termination
You may stop using Aeson at any time. Paid subscriptions may be cancelled according to the cancellation terms presented with your plan.
We may restrict, suspend or terminate access where we reasonably believe that:
- you have materially violated these Terms;
- fees remain unpaid after notice;
- your use creates a security, legal or operational risk;
- suspension is required by law or a competent authority; or
- continued access could harm Aeson, our users or a third party.
Where reasonably possible, we will provide notice and an opportunity to resolve the issue before termination.
17. Data following termination
After termination or expiration, your right to use Aeson will end.
Subject to the applicable plan, contract and legal requirements, we may provide a limited period during which authorised users can export Customer Data.
After that period, Customer Data may be deleted or anonymised in accordance with our retention practices, except where retention is required for security, dispute resolution, backup integrity or legal compliance.
18. Disclaimers
To the maximum extent permitted by applicable law, Aeson is provided on an “as is” and “as available” basis.
We do not warrant that the platform will satisfy every business requirement, generate a specific result, remain uninterrupted or be completely free from errors, vulnerabilities or harmful components.
We do not guarantee the accuracy, completeness or reliability of Customer Data, third-party information or AI-generated outputs.
19. Limitation of liability
To the maximum extent permitted by applicable law, Aeson and its directors, employees, affiliates and service providers will not be liable for indirect, incidental, special, punitive, exemplary or consequential losses.
This includes loss of profit, revenue, business opportunity, goodwill, anticipated savings, data or business continuity arising from or connected with your use of Aeson.
To the maximum extent permitted by applicable law, our total aggregate liability arising from the services will not exceed the fees paid or payable by you to Aeson during the twelve months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
20. Indemnity
To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Aeson, its affiliates and personnel from third-party claims, losses and reasonable costs arising from:
- your unlawful or unauthorised use of Aeson;
- your Customer Data;
- your violation of these Terms;
- your violation of another person's rights; or
- your use of AI outputs without appropriate review or verification.
21. Changes to these Terms
We may update these Terms to reflect changes to Aeson, our business practices or applicable legal requirements.
When we make material changes, we may provide notice through the website, platform, account email or another reasonable method.
The updated Terms will take effect on the date stated at the top of this page. Continuing to use Aeson after the effective date constitutes acceptance of the updated Terms.
22. Governing law and disputes
These Terms are governed by the laws of India, without regard to conflict-of-law principles.
Subject to any dispute-resolution process required by applicable law or a separate written agreement, the courts located in Jaipur, India will have jurisdiction over disputes arising from these Terms or the services.
Before starting formal proceedings, both parties agree to make reasonable efforts to resolve the dispute through good-faith discussions.
23. General provisions
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect.
Our failure to enforce a provision is not a waiver of our right to enforce it later.
You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms as part of a merger, acquisition, corporate reorganisation or sale of assets.
These Terms, together with the Privacy Policy, applicable order forms and any additional written agreement, constitute the entire agreement concerning your use of Aeson.
24. Contact us
For questions, complaints or legal notices relating to these Terms, contact:
